IT Service Management(ITSM)
The topic "ITSM" covers IT Service Management and the automation to make it work better.
There are two suites "SMAX" and "SMA-SM", the former runs containerized in clouds, the latter is aimed at on-premise installations:
  • Service Manager Automation-X (SMAX)
  • Service Manager (SM)
  • Service Manager Service Portal (SMSP)
  • Business Value Dashboard (BVD)
  • Operations Bridge Analytics (OBA)
  • IT Business Analytics (ITBA)
  • Operations Bridge Reporter (OBR)
  • IT Operations Compliance (ITOC)

Trainings:

 

CCF ITSM ‑ CCF: IT Service Management
 

 
Code 
Title 
Days 
Price 
Outline 

 
CCFITSM 
Concepts, Components, Function: IT Service Management 
 
on request 
 PDF 

 

SM ‑ Service Manager 9
, Product Release 9.6x 

 
Code 
Title 
Days 
Price 
Outline 

 
SM110 
Service Manager 9.x Foundations for Process Owners 
40 TU = 3000€ 
 PDF 

 
SM150 
Service Manager 9.x Technical Configuration 
40 TU = 3000€ 
 PDF 

 
PD370 
Using an Configuration Process Designer 9.x 
24 TU = 1800€ 
 PDF 

 
SM320 
Service Manager 9.x Administration 
40 TU = 3000€ 
 PDF 

 
SM350 
Service Manager 9.x Advanced 
40 TU = 3000€ 
 PDF 

 
SM220 
Service Manager 9.x Integrations 
24 TU = 1800€ 
 PDF 

 

ITSMA ‑ Service Portal 9
, Product Release 9.6x 

 
Code 
Title 
Days 
Price 
Outline 

 
SMSP700 
Fast Intro Service Manager Service Portal 
 
on request 

 

ITSMA-X ‑ Service Portal Cloud 2019.02
, Product Release 2019.02 

 
Code 
Title 
Days 
Price 
Outline 

 
SMSPx700 
Fast Intro to Service Manager Cloud Service Portal 
 
on request 

 

BVD ‑ Business Value Dashboard 10
, Product Release 10.x 

 
Code 
Title 
Days 
Price 
Outline 

 
BVD700 
Fast Intro to Business Value Dashboard 
 
on request 

 

OBA ‑ Operations Bridge Analytics 3
, Product Release 3.0x 

 
Code 
Title 
Days 
Price 
Outline 

 
OBA120 
Operations Bridge Analytics 3.x Essentials 
32 TU = 2400€ 
 PDF 

 
OBA120 
Operations Bridge Analytics 3.x Essentials 
32 TU = 2400€ 
 PDF 

 

APM ‑ Application Performance Management 9
, Product Release 9.50 

 
Code 
Title 
Days 
Price 
Outline 

 
APM120 
Application Performance Management 9.x Essentials 
40 TU = 3000€ 
 PDF 

 

OBR ‑ Operations Bridge Reporter 10
, Product Release 10.40 

 
Code 
Title 
Days 
Price 
Outline 

 
OBR120 
Operations Bridge Reporter Essentials 
32 TU = 2400€ 
 PDF 

 

CCF-SMAX ‑ Concepts, Components, Functions - SMAX
, Product Release 2019.02 

 
Code 
Title 
Days 
Price 
Outline 

 
CCFSMAX 
Concepts, Components, Functions: Micro Focus SMAX 
 
on request 
 PDF 


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Public Training Schedule

 
Code 
Title 
Days 
Week 
From 
To 
Price 
 

confirmed
CCF-SMA 
Concepts, Components, Function: IT Service Management Automation 
10 
07.03 
08.03.2019 
16 TU = 1200€ 

confirmed
CCF-SMA 
Concepts, Components, Function: IT Service Management Automation 
36 
02.09 
03.09.2019 
16 TU = 1200€ 

confirmed
SMAX-ADM 
SMAX Administration 
19 
06.05 
10.05.2019 
40 TU = 3000€ 

confirmed
SMAX-ADM 
SMAX Administration 
39 
23.09 
27.09.2019 
40 TU = 3000€ 

confirmed
SMAX-CDF 
SMA-CDF Up And Go 
15 
08.04 
11.04.2019 
32 TU = 2400€ 

confirmed
SMAX-CDF 
SMA-CDF Up And Go 
37 
09.09 
12.09.2019 
32 TU = 2400€ 

confirmed
SMAX-STU 
SMAX Studio and selected processes 
21 
23.05 
24.05.2019 
16 TU = 1200€ 

confirmed
SMAX-STU 
SMAX Studio and selected processes 
42 
17.10 
18.10.2019 
16 TU = 1200€ 

confirmed
SMAX-USE 
SMAX Use 
21 
20.05 
22.05.2019 
24 TU = 1800€ 

confirmed
SMAX-USE 
SMAX Use 
42 
14.10 
16.10.2019 
24 TU = 1800€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
27.05.2019 
 
8 TU = 600€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
01.07.2019 
 
16 TU = 1200€ 

confirmed
CCF-SMAX 
Concepts, Components, Functions - SMAX 
02.09.2019 
 
16 TU = 1200€ 


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News

A wide, powerful range of integrations are available. E.g:

  • automatically generated incident tickets from OMi events
  • using UCMDB-Browser to view CIs
  • using OO for automation
Please ask for our special trainings plan to increase benefit of the products: info@ITOM-Academy.com

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