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People know about Tasks but not about Roles!

As new approaches in IT do intermix development and operations, the scope of IT-Training has to match these new ways, too.
The ITOM Academy offers a wide range of such trainings, to be used prior to, in parallel to, or after you projects to deploy these tools.

Different audiences often require different views onto the very same content!
Also in different phases of your project, different views onto the same content are usuallay necessary.

Different audiences often require different views onto the very same content!
Also in different phases of your project, different views onto the same content are usuallay necessary.

Contrary to current custom we use tasks to describe the audiences, not roles. The reason is simply that whereever we asked for the "roles" assign to the persons, nobody was able to answers that question in detail!
Almost all the people in IT - regardless of the business they belong to - seem to have (or are assigned to) multiple "roles", concurrently. But usually we are able to get lists and even descriptions of the "tasks" these have to render.

Please ask for our special trainings plan to increase benefit of the products: info@ITOM-Academy.com