The topic "ITSM" covers "IT Service Management",
"Enterprise Service Management" (ESM),
and the automation to make it work better.
The suite contains several products (depending on the license you use),
some containerized and some with classic installation.
| Abbreviation | Full Product Name | Remarks |
| SMAX | Service Manager Automation X | IT Service Management & Enterprise Service Management suite, may include HCMX |
| SM | Service Manager | IT Service Management |
| AMX | Asset Manager X | Asset Management, available for SMAX |
| HCMX | Hybrid Cloud Management X | Hybrid Cloud Management, includes OO |
| UCMDB & UD | Universal Discovery & UCMDB | Configuration Discovery, Configuration Management |
| CIT | Connect-IT | Data Exchange, Data Conversion |
| OO | Operations Orchestration | Orchestration, available for HCMX, OpsB, SMAX |
| SACM | Service Asset and Configuration Management | available for SMAX |
| SAM | Software Asset Management | available for SMAX |
| DND | Design and Deploy | available for HCMX |
| CGRO | Cost Governance and Resource Optimization | available for HCMX |
